Returns & Refund Policy

Non-Returnable Items (Food Products)

Due to the perishable nature of our products, all food items (including rotis) are non-returnable and non-refundable.

Once delivered, food products cannot be returned, exchanged, or refunded.

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Exclusion of Right of Withdrawal

In accordance with applicable law (§ 312g para. 2 no. 2 BGB), the right of withdrawal does not apply to goods which are liable to deteriorate or expire rapidly, such as food products.

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Damages and Issues

Please inspect your order immediately upon delivery.

If your order is:

• damaged
• defective
• incorrect

please contact us within 24 hours of delivery at:

info@broti.eu

Include:

• your order number
• a description of the issue
• photos (if applicable)

We will review your case and offer a replacement or refund where appropriate.

Refunds

Refunds are only issued in the following cases:

• the product was delivered damaged
• the wrong product was delivered

If approved, refunds will be processed to the original payment method within a reasonable timeframe.

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No Returns or Exchanges

We do not accept returns or exchanges of food products under any circumstances.

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Contact

For any questions regarding your order, please contact us at:

info@broti.eu